Service & Installation Technician

Safe Step Walk In Tub•Phoenix, AZ

About The Position

The Service & Installation Technician restores the function of Safe Step products and customer confidence by owning the service experience from assignment through resolution. This highly customer-facing role involves visiting customers in their homes to diagnose and repair walk-in tubs and related products, providing professional and reassuring service, and working toward first-time resolution. The position is based in Arizona and requires regular travel throughout the state in a company vehicle.

Requirements

At least 2 years of experience performing technical repairs, troubleshooting equipment, and resolving mechanical, plumbing, or residential service-related issues.
Strong technical repair, diagnostic, and troubleshooting skills.
Valid state-issued license.
At least 18 years of age.
Exceptional analytical and problem-solving skills.
Excellent verbal and written communication skills.
High regard for quality assurance and customer service.
Strong organizational and time-management skills and ability to work independently.

Responsibilities

Manage assigned service workload, including contacting customers, scheduling appointments, and planning efficient daily routes.
Document completed work, findings, parts used, and any additional repairs or follow-up needed.
Service, troubleshoot, and repair walk-in tubs and related products in customers’ homes.
Diagnose mechanical, plumbing, and product-related issues and determine appropriate repairs.
Maintain vehicle inventory and truck stock; account for parts used and coordinate returns of unused, defective, or replaced parts according to company procedures.
Communicate clearly with customers about the work being performed and provide a professional customer experience.
Educate customers on proper product operation, use, and care, and answer product-related questions as appropriate.
Identify recurring product or installation issues and communicate findings to management.
Perform other installation, service, repair, and maintenance duties as assigned.
Seek 5-star reviews of the customer’s service experience in accordance with company guidelines.
Perform driver duties and responsibilities and follow company vehicle and safe-driving policies.