Senior Service & Installation Technician

United Security•Boston, MA

About The Position

United Security Inc. is seeking a Senior Service & Installation Technician to support the design, installation, programming, commissioning, and service of integrated security systems. The technician partners day to day with the Technology Solutions Manager across design, estimating, field execution, and closeout, while reporting directly to the SVP of Operations. The role also works with the Sales & Marketing Team on estimates, proposals, and client-facing assessments. The position provides technical leadership in designing buildable security-system solutions, validating estimates and equipment lists, and commissioning access control, video management/CCTV, intercom, and intrusion platforms. In the field, the technician executes assigned scopes, directs and checks work by technicians and subcontractors, and handles complex service escalations. The role includes client training, documentation and service handoff, technician mentoring, and maintaining compliance with applicable licensing, permitting, and code requirements in CT, NY, NJ, MA, and RI. Frequent travel is required.

Requirements

Manufacturer certifications on USI’s core platforms must be maintained.
Maintain compliance with applicable licensing, permitting, and code requirements in CT, NY, NJ, MA, and RI.
Travel is required frequently.

Responsibilities

Lead technical design of integrated security systems, including device selection, system architecture, network topology to the rack, head-end layout, pathway planning, drawings, and bills of material.
Validate design assumptions, labor estimates, and equipment lists during estimating and proposal development with the Technology Solutions Manager and Sales & Marketing Team.
Conduct site walks and security technology assessments as technical lead, jointly with the Technology Solutions Manager when client-facing.
Identify subcontracted scopes, such as fiber and other specialty infrastructure, and ensure they are covered in quotes and subcontractor scopes of work.
Program, configure, and commission access control, VMS/CCTV, intercom, and intrusion platforms, including cross-platform integrations, and validate end-to-end functionality.
Complete final testing, resolve punch-list items, train clients, and prepare as-built and closeout documentation in partnership with the Technology Solutions Manager on service handoff.
Maintain manufacturer certifications on USI’s core platforms, including firmware and cybersecurity hardening practices in collaboration with cybersecurity partners.
Execute assigned field scopes according to design documents, code requirements, and USI quality standards; coordinate sequencing, staffing, material readiness, and schedule with the Technology Solutions Manager.
Provide technical direction and quality oversight to in-house technicians and subcontractor crews, verify completed work against scope, and support change-order pricing and client walk-throughs.
Resolve complex service escalations involving hardware, software, network issues to the rack, and integrations.
Ensure recurring service teams receive complete documentation, credentials, and configuration records at closeout.
Mentor and train technicians in installation, programming, and commissioning, and document configurations and repeatable procedures.
Maintain compliance with multi-state licensing, permitting, and code requirements in CT, NY, NJ, MA, and RI; keep accurate records of work, time, and materials; and care for assigned equipment, tools, and vehicle.
Communicate proactively with internal stakeholders, subcontractors, and clients, adapting technical detail to the audience.