Senior Service & Installation Technician

United Security•Fairfield, CT

About The Position

United Security, Inc. is seeking a Senior Service & Installation Technician to lead technical design, installation, programming, commissioning, and service support for integrated security systems. The role partners day to day with the Technology Solutions Manager across design, estimating, field execution, and closeout, while reporting directly to the SVP of Operations. The SVP approves designs and standards, resolves operational and resource escalations, and reviews change-order conditions. The position also works with the Sales & Marketing Team on estimates, proposals, and client-facing assessments. The technician translates client requirements and site surveys into buildable security-system designs, validates estimates and equipment lists, programs and commissions systems, directs field quality, resolves complex service issues, and ensures complete closeout documentation and client handoff. The role includes mentoring technicians, maintaining manufacturer certifications, and complying with applicable licensing, permitting, and code requirements in Connecticut, New York, New Jersey, Massachusetts, and Rhode Island.

Requirements

Experience with design, installation, programming, commissioning, or servicing integrated security systems, including access control, VMS/CCTV, intercom, and intrusion platforms.
Ability to work with system architecture, network topology to the rack, head-end layouts, pathway planning, drawings, and bills of material.
Ability to validate labor estimates, equipment lists, and design assumptions for estimating and proposals.
Ability to perform system testing, resolve punch-list items, train clients, and produce as-built and closeout documentation.
Ability to provide technical direction and quality oversight to technicians and subcontractor crews.
Ability to troubleshoot complex hardware, software, network, and integration issues.
Ability to mentor and train technicians and document configurations and repeatable procedures.
Compliance with applicable licensing, permitting, and code requirements in CT, NY, NJ, MA, and RI.
Accurate recordkeeping for work, time, and materials, and care of assigned equipment, tools, and vehicle.
Proactive communication with colleagues, subcontractors, and clients.

Nice To Haves

Current manufacturer certifications on USI’s core platforms.
Knowledge of firmware and cybersecurity hardening practices.

Responsibilities

Lead technical design of integrated security systems, including device selection, system architecture, network topology to the rack, head-end layout, and pathway planning.
Translate client requirements and site surveys into buildable designs, drawings, and bills of material.
Validate design assumptions, labor estimates, and equipment lists during estimating and proposal development.
Conduct site walks and security technology assessments as technical lead, jointly with the Technology Solutions Manager when client-facing.
Identify subcontracted scopes, such as fiber and other specialty infrastructure, and ensure they are covered in quotes and subcontractor scopes of work.
Program, configure, and commission access control, VMS/CCTV, intercom, and intrusion platforms, including cross-platform integration, and validate end-to-end functionality.
Own final testing, punch-list resolution, client training, and as-built and closeout documentation, partnering with the Technology Solutions Manager on service handoff.
Maintain manufacturer certifications on USI core platforms and apply firmware and cybersecurity hardening practices in collaboration with cybersecurity partners.
Execute assigned field scopes according to design documents, code requirements, and USI quality standards.
Coordinate with the Technology Solutions Manager on sequencing, staffing, material readiness, and schedule.
Provide technical direction and quality oversight to in-house technicians and subcontractor crews, verify work against scope, and support change-order pricing and client walk-throughs.
Serve as the senior escalation resource for complex hardware, software, network-to-the-rack, and integration service calls through resolution.
Ensure recurring service teams receive complete documentation, credentials, and configuration records at closeout.
Mentor and train technicians on installation, programming, and commissioning, and document configurations and repeatable procedures.
Maintain compliance with multi-state licensing, permitting, and code requirements in CT, NY, NJ, MA, and RI.
Keep accurate records of work, time, and materials, and care for assigned equipment, tools, and vehicle.
Communicate proactively with internal stakeholders, subcontractors, and clients, adapting technical detail to the audience.