Service & Installation Admin Manager

Willdan•San Bernardino, CA

23h•Onsite

About The Position

The Service & Installation Admin Manager will work collaboratively with the Energy Service Representatives (ESRs), Field Coordinators and the Project Support Specialists. This role will be responsible for performing a wide range of transactional, administrative, and office support duties. The Service & Installation Admin manager will monitor the daily work of the Project Support Specialists and be responsible for KPI compliance of the program’s project tracker. The successful candidate is professional, self-motivated, customer driven and passionate about the energy efficiency industry.

Requirements

High School Diploma required.
Must be highly organized, detail oriented, and results driven.
Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
Strong data entry skills in entering information in tracking systems/databases.
Ability to prioritize multiple projects and tasks to ensure timely delivery of high-quality deliverables.
Demonstrated ability to collaborate with a wide range of stakeholders while delivering excellent customer service in a highly dynamic growth environment.
Ability to work effectively in a fast paced, evolving, entrepreneurial work environment.
Proficient in Microsoft Office suite.
Ability to travel up to 10% of the time. Travel may include various means of transportation including automobile, public transportation, rail, and airplane.

Nice To Haves

Associates degree or better preferred.
Multilingual not required but preferred.
Knowledge of lighting, refrigeration, plumbing and energy conservation measures preferred.

Responsibilities

Supports Sales Manager, Senior Ops Manager, ESR and Field Coordinators.
Oversee and monitor Project Support Specialists daily activities and provide back-up support when needed, to include: verifying customer eligibility, monitoring scheduling of customer appointments, engaging with customer requests, creation of projects and issuing all docs to sub-contractors/vendors, monitoring contractor project status, monitoring vender material updates, and creating change orders.
Review project budgets to ensure they are within program limits.
Finalizes and submits budget project packages to the client.
Transmit documents to the field staff for signatures.
Communicates material and project delays to subcontractors.
Finalizing projects in system of record upon completion of project.
Monitoring and responding to incoming customer inquiries for participation, installation updates, and warranty needs via dedicated customer email address and phone line.
Reconciling contractor invoices, following up on Return Material Authorizations (RMA) to ensure credit.
Regular scheduled evaluation of team deliverables via weekly independent reviews.
KPI compliance on program’s project tracker report.
Reviewing and distributing any escalated customer requests to Senior Managers to seek resolution.
Monitor contractor installations and track to program’s revenue goal.
Creating and updating program Standard Operating Procedures (SOPs).
Produce accurate weekly summary reports based on assigned program activities.
Achieve and maintain the highest level of customer satisfaction ratings on post project survey.