Admin/ Customer Service

Aston Carter • Honolulu, HI

1d • Onsite

About The Position

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

Requirements

• High professionalism in customer interaction.
• Proficiency in processing orders, updating databases, preparing reports, and managing documentation.
• Ability to handle complaints and troubleshoot problems.
• Strong collaboration skills with internal teams.
• Detailed knowledge of company products and policies.

Responsibilities

• Acting as the main point of contact, responding to inquiries via phone, email, and live chat with high professionalism.
• Processing orders, updating customer databases, preparing reports, and managing documentation.
• Handling complaints, troubleshooting problems, and ensuring timely solutions to maintain customer satisfaction.
• Collaborating with sales, logistics, or technical teams to meet customer needs.
• Maintaining detailed knowledge of company products and policies to provide accurate information.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees