Customer Service Admin

The Global Talent Co.

1d • Remote

About The Position

Join a customer-first organization where exceptional service is at the heart of everything. The team supports a growing base of Canadian supplement customers, delivering high-quality assistance across every touchpoint. With a culture built on empathy, accountability, and continuous learning, the company offers an environment where customer service professionals can thrive, develop their skills, and grow into expanded responsibilities over time. The role involves being the primary point of contact for B2C supplement customers reaching out via phone, email, and live chat. Responsibilities include handling product inquiries, order management through Shopify, complaint resolution, and quality-related escalations, all while delivering a warm and professional customer experience. After the first six months, there will be an opportunity to expand the scope to include affiliate support and social media channels. This is an excellent opportunity for a customer-facing professional who enjoys helping people, solving problems, and being part of a collaborative and supportive team.

Requirements

• Minimum 2 years of customer-facing experience (retail, hospitality, call centre, or similar)
• Strong written and verbal communication skills in English
• High empathy and patience — especially when handling sensitive or complex customer situations
• Comfortable working independently and reliably in a fully remote environment
• Ability to commit to PST business hours (7:30 AM – 5:00 PM), regardless of your time zone
• Solid organizational skills and ability to manage multiple inquiries simultaneously
• Comfortable learning new tools and systems with on-the-job training provided

Nice To Haves

• Prior experience in a B2C customer service role within e-commerce or health and wellness
• Familiarity with Shopify or similar e-commerce order management platforms
• Knowledge of health supplements (a bonus — not required, full training is provided)
• Experience with CRM tools or customer support ticketing systems
• Face-to-face customer service background (e.g., retail or restaurant) is highly valued

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat for Canadian B2C customers
• Manage order inquiries, shipping updates, and returns using Shopify
• Answer product questions accurately and with empathy
• Resolve customer complaints, including quality or fulfilment issues, escalating where necessary
• Conduct or assist with quality investigations related to customer complaints
• Maintain accurate records of customer interactions and case outcomes
• Collaborate with internal teams to ensure timely issue resolution
• Support affiliate and social media customer queries after six months in the role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed