Service and Installation Manager

Federal Protection Inc•Springdale, AR

2d•Hybrid

About The Position

Under direction of the Area Operations Manager, the Service and Installation Manager (SIM) will Manage and direct all the Service and Install related opportunities in the assigned area. The SIM will drive operational efficiencies, manage and lead service and installation technicians to ensure world-class customer service, and ensure adherence to all state and local licensing requirements. The role involves inventory control, running service calls and installs as needed for quality control and to address high volume, and becoming an expert in CRM tools to train team members. Collaboration with other SIMs on projects and expert customer conflict resolution are key. The position requires compliance with all federal, state, and local laws, company policies, and contributing to a safe and productive workplace. Accurate and timely completion of paperwork, including timecards, is also required. Other duties as assigned.

Requirements

High School Diploma or GED
Minimum of five years’ industry experience
Current or prior management experience is preferred.
Must be or become an expert in our current software (CRM Tools) and be able to lead, manage and train all Team members through the mandatory use of that software.
Must have expert skills in customer conflict when it arises.

Nice To Haves

ATM, ITM, Bank equipment (undercounter steel, pneumatics etc..)
Alarms, CCTV, Fire Systems, Access Control, Locks
LEADERSHIP NOT JUST MANAGER
Team oriented
Ability to transfer knowledge
Multitasking
Conflict resolution

Responsibilities

Work with Area Operations Manager and Service and Installation Management Team to drive operational efficiencies throughout the area.
Manage and lead the service and installation techs in the assigned areas to ensure that Federal Protection Customers are receiving world class service in a timely and efficient manner.
Ensure that all state and local licensing required for the position are adhered to.
Make sure that all applicable licensing requirements are kept current for yourself and direct reports.
Responsible for Inventory control for the team while working within the guidelines set forth by upper management.
Run service calls and installs as needed to ensure quality control and address training and development.
Run service calls and installs to address high service call volume.
Be or become an expert in our current software (CRM Tools) and be able to lead, manage and train all Team members through the mandatory use of that software.
Work in coordination with other Service and Installation Managers (SIM) on all projects that may require your designated area to assist in other areas such as but not limited to installations and service.
Have expert skills in customer conflict when it arises.
Comply with all federal, state, and local laws applicable to position and employment.
Comply with all company policies, procedures, and expectations to the benefit of the organization and co-workers.
Productively and positively contribute to the company’s goal of maintaining a safe, healthy, productive, and enjoyable workplace.
Accurately completes all paperwork, including timecards, in a timely manner.
Other duties as assigned.