Service/Install Technician

NABCO Entrances, Inc. • West Palm Beach, FL

1d • Onsite

About The Position

The Service/Install Technician installs, services, and repairs pedestrian power and automated doors and glass panels. The role focuses on completing service efficiently and to the customer’s satisfaction while providing excellent customer service. The technician may also assist with outside sales.

The position involves traveling to customer sites, assessing service and repair needs, performing repairs, promoting service and preventative maintenance opportunities, and pricing and selling replacement products and repair parts. The technician maintains truck inventory and completes service documentation and timesheets accurately and promptly. Work takes place in varied customer-site conditions and includes significant driving, variable hours, and participation in an on-call rotation for after-hours and weekend work.

Requirements

• High school diploma or equivalent.
• 2 to 3 years of experience installing and servicing pedestrian power doors.
• Stable background in the glass installation industry and knowledge of power doors.
• Valid driver’s license.
• Strong communication and problem-solving skills.
• Customer-service orientation and strong work ethic.
• Ability to work hard with an eye for quality.
• Ability to safely lift 50 pounds regularly.

Nice To Haves

• Experience in outside sales.
• AAADM certification.

Responsibilities

• Use electrical, mechanical, and electronic skills, product knowledge, and power and hand tools to complete service and repair tasks.
• Drive to job sites, assess customers’ service and repair needs, and repair products to the customer’s satisfaction.
• Seek and promote opportunities for service, sales, and preventative maintenance contracts.
• Learn product knowledge and pricing to price, market, and sell replacement products and repair parts.
• Develop mechanical skills, learn new techniques, and stay current with product requirements for installation materials, safety specifications, and quality workmanship.
• Complete and submit service-related documents and timesheets accurately and on time.
• Collect COD payments when applicable and resolve collection or scope-of-work issues.
• Maintain truck inventory and know parts, part numbers, and part descriptions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED