Service & Install Technician

MARK VII EQUIPMENT INC•Gilroy, CA

5d•$30 - $35•Onsite

About The Position

The Service & Install Technician is responsible for maintaining and repairing equipment and documenting related work. The technician recommends changes to systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. Work is performed in the field with minimal supervision and coaching. The role also involves providing technical assistance and training to customers, resolving equipment issues and customer complaints, and communicating information clearly to customers and company personnel.

Requirements

3–5 years of relevant field experience.
Technical knowledge and ability to develop improved methods for fulfilling responsibilities.
Proficiency in Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.
Excellent written and verbal communication skills.
Ability to read and comprehend documents and follow simple instructions.
Ability to read and understand electrical diagrams.
Understanding of OLC controllers, low-voltage control circuits, and three-phase power.
Ability to lift and/or move up to 50 pounds.
Ability to stand, walk, bend, kneel, stoop, crouch, climb, and grip regularly.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.
Ability to sit for prolonged periods.
Maintain professional appearance and grooming standards as outlined.

Responsibilities

Perform scheduled and preventive equipment maintenance as assigned by Dispatch.
Troubleshoot chemical, mechanical, electrical, and electronic equipment, PLC controllers, and power supplies; perform diagnostic analysis.
Provide technical assistance to customers and distributors.
Provide on-site technical training to customer personnel on equipment use, operation, and maintenance.
Assist with installation of new carwash equipment as needed.
Repair equipment and correct malfunctions; modify or update equipment when required.
Maintain tools, test equipment, materials, and company-owned or leased equipment in proper condition.
Operate a vehicle safely and courteously in compliance with local laws and regulations.
Work with processes tailored to customer needs and participate in resolving customer complaints.
Communicate and coordinate with customers and company personnel to support effective information sharing and customer service.
Keep informed about developments and innovations that may improve departmental and company performance.
Accurately receive, convey, and report information clearly and concisely.

Benefits

Medical, dental, and vision insurance.
24/7 virtual care and mental health support via Teladoc.
HSA and FSA savings options.
Company-paid short-term disability and long-term disability insurance.
Company-paid $25,000 life and AD&D insurance.
401(k) plan with company matching.
Accrued paid time off, paid sick leave, and paid company holidays.
Voluntary accident and critical illness insurance.
Professional development opportunities.
Opportunity to work with industry-leading technology in a team-oriented environment.