Service Guest Experience Coordinator

Richmond Ford West • Glen Allen, VA

12h • Onsite

About The Position

Richmond Ford Auto Group is seeking a Service Guest Experience Coordinator to help take care of guests throughout their experience with the company. The role focuses on customer satisfaction, proactive and professional guest support, and building lasting relationships with customers and colleagues. The position offers exposure to the wider service organization and potential consideration for promotion opportunities.

The role pays a $17-per-hour base wage, with monthly bonuses tied to attainable key performance metrics. The stated annual compensation range is $35,000–$50,000; first-year OTE is $40,000+, second-year OTE is $45,000+, and top performers earn $50,000+ per year. Weekday shifts are either 7:00 a.m.–5:00 p.m. or 8:00 a.m.–6:00 p.m., with alternating Saturdays from 7:30 a.m.–3:30 p.m. The company describes the current schedule as a four-day, 10-hour work week, with a consistent weekly day off and Sundays closed.

Requirements

• Strong customer service skills.
• Motivation, an outgoing manner, and willingness to put effort into achieving positive guest outcomes.
• Willingness to learn about the automotive industry and dealership operations.
• Attention to detail and ability to work independently without micromanagement.
• Goal-driven approach and resilience in the face of adversity or negativity.
• Commitment to customer satisfaction through proactive and professional conduct.
• Teamwork and willingness to support colleagues.
• Ability to multitask and return focus quickly.
• Professional personal appearance and attitude; dress code is enforced.
• Excellent oral and written communication skills, including the ability to read and comprehend instructions and information.
• Availability for full-time employment, including evenings and weekends.
• Authorization to work in the United States.
• Must pass criminal background checks and submit to drug testing.
• Must possess a valid Virginia driver's license and have a clean driving record.

Nice To Haves

• Previous hospitality or call center sales experience.

Responsibilities

• Take care of guests throughout their experience with the company and work to ensure their needs are met.
• Build rapport and create long-lasting relationships with guests and colleagues.
• Contribute to customer satisfaction through proactive and professional service.
• Collaborate with colleagues and assist them while sharing in their successes.
• Meet attainable key performance metrics tied to monthly bonus structures.

Benefits

• 401(k) program with company matching, available in the first quarter following six months of employment.
• Benefits available on the first day of the month after 60 days.
• Annual employee outings that include family members.
• Discounts on vehicles, parts, and service.
• Persistent customer service and guest lifecycle management training, including phone, digital communication, and product knowledge, provided by industry-leading professionals.
• Promotion opportunities and a stated practice of promoting internally first.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed