Guest Experience Coordinator
Platinum Coastal Group•Chicago, IL
•Onsite
About The Position
Coordinates details that shape the guest journey, including communications, special requests, activities, and onsite service. This is an on-site, guest-facing role with regular face-to-face interaction and a collaborative, highly interactive work environment. The coordinator prepares for arrivals, activities, and special guest needs; interacts directly with guests throughout their visit; coordinates requests with operational teams; and tracks feedback to help improve the overall guest experience.
Requirements
- Personable and dependable.
- Composed in busy environments.
- Comfortable starting conversations.
- Attentive to details.
- Motivated to create a positive guest experience.
Nice To Haves
- Prior hospitality experience can be helpful.
Responsibilities
- Prepare for arrivals, activities, or special guest needs.
- Interact directly with guests throughout their visit.
- Coordinate requests with operational teams.
- Track feedback and help improve the overall guest experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
