Guest Experience Coordinator

The Atchison Group Inc.•Wesley Chapel, FL

11h•$20 - $24

About The Position

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for residents before, during, and after their stay. This hands-on role involves coordinating apartment readiness, supporting guests in real time, and ensuring move-ins and move-outs are seamless. The role includes local daytime travel to apartments and guests, and requires someone organized, dependable, and committed to excellent customer service.

Requirements

Strong communication skills.
A personable, self-starting approach and a “whatever it takes” attitude toward guest service.
Reliable team player who can thrive in a fast-paced, flexible environment.
Comfortable with local daytime travel for apartment inspections and deliveries.
Familiarity with basic computer programs such as Microsoft Office and Outlook.
High school diploma or GED.
Must be at least 18 years old.

Responsibilities

Conduct pre-move-in and post-move-out walkthroughs to assess apartment condition and readiness.
Document and escalate issues, damages, or concerns in a timely manner.
Serve as the go-to contact for guests throughout their stay and provide an outstanding guest experience.
Respond promptly to guest needs, including local travel to deliver items or resolve issues.
Personalize move-in gifts and maintain inventory of welcome materials.
Maintain and track local lockbox inventory for guest access.
Coordinate with vendors for furniture and service deliveries, pickups, and installations.

Benefits

Competitive base salary of $19.70–$24.25 per hour.
Medical, dental, and vision insurance options.
401(k) plan with discretionary match.
Company-paid life insurance, short-term disability, and long-term disability.
Supplemental life insurance, critical illness, accident, and identity theft protection.
Inclusive Awards and Recognition Program.
Vacation, sick, and floating holidays.
Paid time off.
Paid volunteer time.
Wellness program.
Complimentary use of corporate apartments for vacation or travel when available.