Guest Experience Coordinator

CIVANA Wellness Resort & Spa • Carefree, AZ

5h • $0 - $23 • Onsite

About The Position

CIVANA is hiring a Guest Experience Coordinator for a regular full-time, on-site position. The role creates personalized reservation experiences based on guests’ individual needs, including room accommodations, wellness journey classes, spa bookings, and airport transportation. The coordinator also processes payments and sends confirmations for preplanned services.

The role anticipates guest needs, takes ownership of concerns and requests, and acts decisively to support guest satisfaction. It may include supporting the concierge team in the lobby during busy periods and providing concierge shift coverage, including assisting guests with arrivals or departures. The coordinator is expected to maintain a neat, clean appearance, demonstrate warmth and genuine enthusiasm with guests and colleagues, and support training and teamwork when required. Shifts start at 7:00 a.m. and end no later than 6:30 p.m.; availability for all shifts, including weekends and holidays, is required.

Requirements

• One to two years of experience in reservations, front desk, or a comparable role.
• Strong computer skills.
• Strong and positive communication skills.
• Willingness and ability to work all shifts, including weekends and holidays.
• Reliable transportation.
• Ability to work on-site.
• Knowledge of or passion for health and wellness.

Nice To Haves

• Previous hotel or resort experience.

Responsibilities

• Create personalized reservation experiences based on guests’ individual needs.
• Arrange room accommodations, wellness journey classes, spa bookings, and transportation to or from the airport.
• Process payments and send confirmations for preplanned services.
• Anticipate guest needs and take ownership of guest concerns and requests, acting decisively to ensure guest satisfaction.
• Offer a special service touch when an opportunity is presented.
• Maintain a neat, clean, and tidy appearance in compliance with the dress code.
• Display warmth, care, and genuine enthusiasm when interacting with guests, team members, and leadership.
• Assume training responsibilities when required, demonstrate awareness of standards, promote teamwork, and act as a role model.
• Support the concierge team in the lobby during high business levels and provide concierge shift coverage when needed, including assisting with guest arrivals and departures.

Benefits

• Complimentary access to wellness classes and programming.
• Complimentary shift meal.
• Team member referral bonus.
• Affordable health insurance starting the first of the month following the hire date.
• Team member and friends-and-family resort rates and discounts.
• 401(k) retirement plan with employer matching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed