Service Greeter

D'Arcy Automobiles • Joliet, IL

1d

About The Position

At D’Arcy Automobiles, the Service Greeter is one of the first team members to welcome customers into the Service Department. The role helps create a positive customer experience through a friendly attitude, professionalism, and a willingness to assist. The greeter welcomes and directs customers and vehicles, helps manage the service drive, communicates with customers and dealership staff, and provides additional support to the Service Department as needed.

Requirements

• Friendly, outgoing personality with a genuine desire to help customers.
• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to remain calm and courteous in a busy environment.
• Strong attention to detail and organizational skills.
• Ability to work effectively as part of a team.
• Comfortable standing and walking for extended periods and working in an active service drive environment.
• Ability to multitask and prioritize responsibilities.

Nice To Haves

• Previous dealership, automotive, hospitality, or customer service experience is a plus, but not required.

Responsibilities

• Warmly greet customers as they arrive in the Service Department and provide a welcoming first impression.
• Assist customers with locating the appropriate Service Advisor or department.
• Direct vehicles and customers to the proper service lane or designated area.
• Assist with managing the flow of customers and vehicles during busy periods.
• Communicate clearly and professionally with customers, Service Advisors, technicians, and other dealership staff.
• Answer basic customer questions and provide helpful information or direct customers to the appropriate team member.
• Help maintain an organized, clean, and professional service reception area.
• Assist customers with entering or exiting the dealership when appropriate.
• Monitor the service drive and notify the appropriate team member when customers arrive.
• Provide additional support to the Service Department as needed.
• Handle customer interactions with patience, courtesy, and professionalism.
• Follow all dealership policies, safety procedures, and customer service standards.
• Maintain regular and dependable attendance.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed