Service Greeter
About The Position
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. Swickard Toyota in Edmonds runs a high-volume service drive serving a loyal Snohomish County community. The Service Greeter is the first face every guest sees when they arrive -- the person who sets the tone for the entire visit. This is a guest-experience role, not a traffic-management role. The greeter who genuinely welcomes guests, communicates clearly, and transitions them to the right advisor smoothly is performing one of the highest-impact functions on the drive.
Requirements
- Guest-facing experience in hospitality, retail, front desk, or a comparable environment strongly preferred
- Naturally warm and composed -- you stay calm and welcoming when the drive is busy and guests are waiting
- Clear, professional communicator -- guests need accurate information quickly and confidently
- Reliable and punctual -- the service drive depends on consistent greeter coverage from open to close
- Valid driver's license with a clean driving record
Responsibilities
- Welcome service guests as they arrive -- greeting them by name when possible, acknowledging their vehicle, and making them feel expected and valued from the first moment
- Gather initial vehicle information and reason for visit, and smoothly transition guests to the appropriate service advisor
- Manage drive traffic flow during peak hours -- keeping arrivals organized, wait times communicated, and guests informed
- Communicate wait times, advisor availability, and any delays clearly and proactively -- guests should never wonder what's happening with their vehicle
- Assist guests with any questions about the service process, loaner availability, or shuttle coordination
- Maintain a guest-ready reception area and drive entrance throughout the shift
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
