Service Foreman

FleetPride•Harrisburg, PA

About The Position

FleetPride seeks a Service Foreman to supervise and coordinate production mechanics and service writers. The role supports the Branch and Shop by ensuring customer orders are completed and recorded, and trains new employees on service shop procedures. The Service Foreman works regularly with the Service Manager to keep daily operations efficient while maintaining quality.

Requirements

High school diploma, GED, or high school equivalence certificate.
At least 4 years of general service shop experience, including at least 2 years in a supervisory position.
Valid driver's license with a clean driving record.
Ability to lift up to 50 pounds.
Ability to monitor and assess performance and take corrective action.
Judgment and decision-making skills, including evaluating costs and benefits of potential actions.
Ability to motivate, develop, and direct personnel.
Effective communication, listening, and oral comprehension skills.
Active learning, time management, and coordination skills.
Ability to solve simple equations and use mathematics to solve problems.
Critical thinking, problem sensitivity, and deductive reasoning skills.

Responsibilities

Review work during the process and at completion to ensure it is performed effectively and efficiently.
Plan work schedules and assign duties to maintain adequate staffing and respond to workload changes.
Provide direction and assistance to employees in solving problems.
Communicate with employees and management to ensure procedures are followed and new approved methods are understood and implemented promptly.
Appraise and document employee performance at regular intervals, and establish plans to improve performance and potential.
Recommend pay increases based on performance, after receiving approval from the Branch Manager and Operations Manager before discussing them with employees.
Enforce and follow company policies and procedures.
Counsel employees on work-related activities, personal growth, and career development.
Communicate regularly with the Service Manager to ensure efficient and effective daily operations without compromising quality.
Ensure all jobs are recorded on the service log board and that the log is kept current; ensure each job and operation is written up upon arrival.
Check payment methods and credit limits, notify the Service Manager if payment arrangements are needed, and do not begin a job until the Service Manager approves those arrangements.
Assist the Service Manager in calculating labor costs for invoices, and ensure labor hours are calculated and recorded on work orders before assigning them to production workers.
Contact customers when needed to generate additional orders.
Ensure all invoices are closed daily and provide the Service Manager with hard copies of daily logs and invoices.
Prioritize return orders and ensure they are completed and delivered to customers as soon as possible; assign them to the original production worker when available, or otherwise assign another worker and back-flag the original worker.
Communicate customer complaints to the Service Manager for immediate intervention.
Contact customers about delays and follow up with production workers to ensure orders are completed as quickly as possible.