Service Foreman

FleetPride•Harrisburg, PA

About The Position

The Service Foreman supervises and coordinates production mechanics and service writers, supporting the Branch and Shop to ensure customer orders are completed and recorded. The role trains new employees on company procedures for service shop functions and works closely with the Service Manager to keep daily operations efficient without compromising quality. The Service Foreman reviews work, plans schedules and assignments, supports employees in resolving problems, communicates and reinforces procedures, documents performance, and counsels employees on work-related activities and career development. The role also manages service-shop order tracking and documentation, payment and labor-cost checks, customer communication, returns, complaints, delays, and daily invoice closeout.

Requirements

High school diploma, GED, or high school equivalence certificate.
At least 4 years of general service shop experience, including at least 2 years in a supervisory position.
Valid driver’s license with a clean driving record.
Ability to lift up to 50 pounds.
Skills in monitoring performance, judgment and decision-making, personnel resource management, communication, active learning, time management, mathematics, critical thinking, coordination, oral expression and comprehension, problem sensitivity, and deductive reasoning.

Responsibilities

Review work during the process and at completion to ensure it is performed effectively and efficiently.
Plan work schedules and assign duties to maintain adequate staffing and respond to changing workloads.
Provide direction and assistance to employees in solving problems.
Communicate with employees and management to ensure procedures are followed and new approved methods are communicated and carried out promptly.
Appraise and document employee performance at regular intervals, including plans to improve performance and potential.
Recommend pay increases based on performance, obtaining Branch Manager and Operations Manager approval before discussing them with employees.
Enforce and follow company policies and procedures.
Counsel employees on work-related activities, personal growth, and career development.
Communicate regularly with the Service Manager to support efficient daily operations and maintain quality.
Ensure all jobs are recorded on the service log board and that the log remains up to date.
Ensure each job and operation is written up upon arrival; check payment method and credit limits, and notify the Service Manager when payment arrangements are needed. Do not start work until the Service Manager approves payment arrangements.
Assist the Service Manager with calculating labor costs for invoices, and ensure labor hours are calculated and recorded on work orders before assigning them to production workers.
Contact customers when appropriate to generate additional orders.
Ensure invoices are closed daily and provide the Service Manager with hard copies of daily logs and invoices.
Prioritize return orders and ensure they are completed and delivered as soon as possible; assign them to the original production worker when available, or assign another worker and back-flag the original worker if unavailable.
Communicate customer complaints to the Service Manager for immediate intervention.
Contact customers when delays occur and follow up with production workers to ensure orders are completed as quickly as possible.
Train new employees on company procedures regarding service shop functions.