SERVICE FOREMAN

Worldwide Equipment Enterprises Inc•Chattanooga, TN

2d•$70,000 - $100,000

About The Position

The Service Foreman supports a firm, fair, and fun service culture while monitoring technician performance and helping technicians develop customized training paths. The role coordinates and follows jobs through the repair process to ensure work is appropriately assigned, repair commitments are met, quality standards are achieved, and technician hours are directed toward revenue-producing work. The Service Foreman communicates with Service Advisors, management, Parts, customers, and technicians to provide timely repair updates, prepare estimates, obtain repair approvals, and reduce customer downtime.

Requirements

High school diploma or GED.
Four years of related experience and/or training, or an equivalent combination of education and experience.
Effective communication skills with all levels of daily business contacts.
A can-do, make-it-happen attitude, high energy, and contagious optimism for the service business.
Ability to read, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.

Responsibilities

Communicate effectively with business contacts and promote open and honest communication among employees.
Assist with hiring, training, motivating, counseling, and evaluating service technicians.
Ensure technicians work safely, maintain a professional appearance, and comply with company policies.
Complete monthly technician performance reviews and assist with annual performance evaluations.
Dispatch work to technicians based on job suitability and follow up through the repair process to ensure commitments and quality standards are met.
Work with the Parts department to track parts orders and keep customers updated.
Prepare customer repair estimates and assist in obtaining repair approvals.
Review each Repair Order after job completion and before the technician clocks off, confirming paperwork and support cases are complete, work areas are clean, and repairs meet quality standards.
Confirm warranty documentation is complete when applicable, including software files, tagged or returned warranty parts, updated OEM case files, and ECM images.
Help ensure repairs and invoicing meet Repair Cycle Time standards.
Maintain a positive attitude and manage stress while representing the operation calmly to customers and internal contacts.
Consider customer concerns and develop repair strategies that minimize downtime and provide value.
Foster teamwork within the service department and across departments.
Develop skills to take on increasing responsibilities, potentially including the Service Manager role.
Perform other duties as assigned by the supervisor.
Assist the Service Manager with scheduling and supervising service department technicians.