SERVICE EXPERIENCE ADVISOR
About The Position
The Service Experience Advisor is the customer’s first point of contact for technical service at Micro Center. This front-line role combines basic technical understanding with interpersonal skills to guide customers through service intake, recommend appropriate solutions, and build confidence in the repair process. Based at the Knowledge Bar, the advisor provides a high-touch customer experience and helps customers understand services such as PriorityCare+, Data Backup, ESET, and other personalized solutions. This is an entry-level opportunity for people with sales, hospitality, or customer service experience who are passionate about technology and customers and eager to learn. The role offers performance-based pay and commission opportunities.
Requirements
- High school diploma or equivalent.
- No prior technical experience is required.
- Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.
Nice To Haves
- Customer-facing commissioned sales, hospitality, and/or retail experience.
- Passion for technology and customers, and eagerness to learn.
Responsibilities
- Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
- Listen actively to customer concerns and guide customers through appropriate service solutions and offerings.
- Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
- Clearly communicate estimated pricing, timelines, and expectations at check-in.
- Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
- Process service and point-of-sale transactions accurately and completely.
- Maintain minimum attachment rates and productivity standards.
- Stay informed about current promotions and attachment opportunities.
- Provide timely, professional updates to customers regarding service status.
- Obtain required certifications as directed by management.
- Keep a clean, organized, and customer-ready workspace.
Benefits
- Medical, dental, and vision coverage for regular full-time associates.
- Employee discount, including a Friends & Family Discount Program.
- Tuition reimbursement and education discounts.
- Paid time off for regular associates.
- 401(k) plan with company match.
- Vendor and company job training.
- Career advancement opportunities.
- Performance-based pay and commission opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
