Service Engineer
About The Position
Supermicro is seeking a Service Engineer to provide fieldwork at customer sites, resolving and repairing server systems. This role is part of post-sales support and requires technical aptitude with server products and strong interpersonal skills. The engineer supports Supermicro’s global service network and helps build a world-class field engineering organization. The position involves onsite and remote troubleshooting in enterprise data center environments, diagnosing and resolving hardware and GPU-related problems, performing diagnostics and root cause analysis, and coordinating returns and spare-parts logistics. The Service Engineer also manages service tickets and works with Technical Account Managers, Service Managers, and Project Managers to support customer accounts. Travel to customer data centers may be needed for deployments, break-fix work, and team training, up to 25%.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience is preferred.
- 1–2+ years of experience in enterprise data center operations.
- 1–2+ years of experience working with server, storage, compute, and network hardware.
- 1–2+ years of experience troubleshooting and repairing servers and networking infrastructure.
- 1–2+ years of experience in inventory management and ordering, receiving, and shipping server and network equipment.
- Physical dexterity to perform job functions in a data center environment.
- Ability to lift, carry, push, and pull more than 25 lb and up to 40 lb; able to use a buddy system for objects over 50 lb.
- Available to work weekends as schedules vary with site operational needs; flexibility is required.
- Comfort working in environments with noise and in workplaces that may be under construction during deployments.
Nice To Haves
- Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture.
- Strong Linux skills, including system navigation, package management, process management, and basic scripting.
- Experience being on-call and ability to respond to critical events as needed.
- Excellent prioritization and time-management skills.
- Strong communication skills.
- Ability to work effectively in fast-paced, high-visibility environments.
- For applicable positions, ability to operate a pallet jack and forklift efficiently and safely.
Responsibilities
- Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments.
- Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects.
- Execute hardware diagnostics, system validation, and root cause analysis.
- Coordinate RMA processes and spare-parts logistics.
- Manage and resolve service tickets using Salesforce or similar ticketing systems.
- Support GPU platforms such as NVIDIA HGX/DGX-based systems.
- Troubleshoot GPU-related issues, including ECC errors, thermal throttling, and driver mismatches.
- Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts.
- Travel to customer data centers as needed to support deployments, perform break-fix activities, and train team members; travel may be up to 25%.
Benefits
- Comprehensive benefits package.
- Potential eligibility for bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
