Service Engineer
About The Position
Supermicro is seeking a Service Engineer to provide fieldwork at customer sites, resolving and repairing server systems. This role is part of post-sales support and calls for strong technical aptitude with server products and excellent interpersonal skills. The engineer supports Supermicro’s global service network and contributes to building a world-class field engineering organization. The position supports enterprise data center customers through onsite and remote troubleshooting, hardware diagnostics, system validation, root cause analysis, service-ticket management, and coordination of returns and spare-parts logistics. It also supports GPU platforms, including NVIDIA HGX/DGX systems, and collaborates with account and project teams. Travel to customer data centers may be required for deployments, break-fix work, and training, up to 25%. The work is often performed in data centers, primarily indoors in controlled-climate conditions, and may involve construction areas. Weekend availability and scheduling flexibility are required according to site operational needs.
Requirements
- 1–2+ years of experience in enterprise data center operations.
- 1–2+ years of experience working with server, storage, compute, and network hardware.
- 1–2+ years of experience troubleshooting and repairing servers and networking infrastructure.
- 1–2+ years of experience in inventory management and ordering, receiving, and shipping server and network equipment.
- Ability to perform job functions requiring physical dexterity in data center environments.
- Ability to lift, carry, push, and pull more than 25 pounds and up to 40 pounds; use a buddy system for moving objects over 50 pounds.
- Comfort working in environments with noise and, during deployments, areas that may be under construction.
- Availability to work weekends, with flexibility based on site operational needs.
Nice To Haves
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience is preferred.
- Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture.
- Strong Linux skills, including system navigation, package management, process management, and basic scripting.
- Experience being on-call and ability to respond to critical events as needed.
- Excellent prioritization and time-management skills.
- Strong communication skills.
- Ability to work effectively in fast-paced, high-visibility environments.
Responsibilities
- Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments.
- Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects.
- Execute hardware diagnostics, system validation, and root cause analysis.
- Coordinate RMA processes and spare-parts logistics.
- Manage and resolve service tickets using Salesforce or similar ticketing systems.
- Support GPU platforms such as NVIDIA HGX/DGX-based systems and troubleshoot GPU-related issues, including ECC errors, thermal throttling, and driver mismatches.
- Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts.
- Travel to customer data centers as needed to support deployments, perform break-fix activities, and train team members.
Benefits
- Comprehensive benefits package.
- Candidates may be eligible for participation in bonus and equity award programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
