Service Engineer

Hurco Europe•Indianapolis, IN

About The Position

Hurco Companies, Inc. is hiring a Service Engineer to support its Hurco product lines. The role combines hands-on field service with advanced technical support and internal service operations. The Service Engineer handles machine installations, troubleshooting, warranty and non-warranty repairs, customer and distributor support, and solutions to complex hardware, software, CNC control, and machine-related issues. The successful candidate has strong CNC machine tool experience, mechanical and electrical troubleshooting abilities, and a customer-focused approach to resolving technical issues and minimizing machine downtime. When not traveling to customer locations, the Service Engineer provides remote technical support, assists with service parts coordination, and supports daily service department operations. Regular travel to customer and distributor locations is required, especially during the first year, as well as travel to Hurco’s corporate headquarters in Indianapolis, Indiana. The successful candidate may live outside the Indianapolis area, preferably within reasonable proximity to a major airport.

Requirements

At least 3–5 years of CNC machine tool service experience, or equivalent experience in industrial equipment maintenance and repair.
Strong mechanical, electrical, and CNC troubleshooting abilities.
Knowledge of CNC machine operation, industrial automation, CNC controls, PLCs, and related machine systems.
Ability to read, analyze, and interpret electrical schematics, technical manuals, mechanical drawings, and blueprints.
Knowledge of troubleshooting and maintaining industrial automation equipment.
Valid driver's license and ability to meet company driving requirements.
Ability and willingness to travel up to 50% during the first year for training, product familiarization, and customer support, and up to 25% as needed after the first year.
Proficiency with Microsoft Office, Microsoft Teams, and Adobe Acrobat.
Ability to travel by car and air and work independently at customer locations.
Ability to safely lift and handle machine components, tools, and equipment as required.

Nice To Haves

Experience with Microsoft Dynamics 365.

Responsibilities

Review installation requirements, site preparation, and installation recommendations with customers before machine shipment.
Coordinate and oversee machine assembly and installation at customer facilities.
Inspect, adjust, test, and start up newly installed machines to ensure proper operation and compliance with specifications.
Demonstrate safe machine setup, operation, maintenance, and programming procedures to customers and distributors.
Perform warranty and non-warranty service, including troubleshooting, maintenance, repairs, and machine adjustments.
Identify machine service requirements and recommend parts, accessories, and labor to maintain equipment reliability and operating efficiency.
Travel to customer locations to diagnose and resolve complex machine issues and assist with installations and repairs.
Provide timely, professional technical support to customers, distributors, and internal personnel.
Troubleshoot and diagnose hardware, software, CNC control, PLC, electrical, mechanical, hydraulic, and other machine-related issues.
Provide remote technical support by phone, email, and other diagnostic tools.
Work with Engineering, Field Service, distributors, and internal teams to resolve recurring product and service issues.
Identify service issue trends and develop action plans to improve product reliability and reduce repeat problems.
Maintain technical knowledge of Hurco and Takumi machines, controls, components, and replacement parts.
Identify replacement parts and assist with technical parts inquiries for the complete product line.
Maintain communication with customers and follow issues through to resolution.
Develop, maintain, and distribute technical documentation, including work instructions, startup and demonstration guides, maintenance procedures, troubleshooting information, and service bulletins.
Assist in developing and delivering technical service training for Service Engineers, distributors, and customers.
Provide technical instruction on machine operation, controls, maintenance, and troubleshooting.
Keep service documentation and training materials accurate and current.
Complete service, inspection, time, and expense reports accurately and within established deadlines.
Collaborate with Engineering, Manufacturing, Parts, Purchasing, and other departments to resolve technical and operational issues.
Support continuous improvement involving service processes, product reliability, inventory management, and customer satisfaction.
Follow company policies, procedures, and safety requirements.
Perform other duties and special projects as assigned.