Service Engineer

Indotronix International Corporation•Columbus, OH

5d•Onsite

About The Position

Join a fast-paced team as a Service Engineer supporting Dell server and data center systems on-site in Columbus, OH. You’ll play a crucial role in minimizing downtime, directly interfacing with customers and internal teams, and helping power the infrastructure behind today’s most advanced technologies, including emerging AI platforms. This contract position offers real-world experience in enterprise environments, strong growth potential, and the opportunity to work hands-on with cutting-edge hardware.

Requirements

2–5 years supporting servers or data center hardware in field, enterprise, or customer-facing settings
Proven hands-on experience with server components (CPU, memory, power supplies, GPUs)
Practical knowledge of Linux or similar operating systems
Strong troubleshooting and problem-solving skills
Ability to work independently on-site and maintain clear, effective communication with customers
Willingness to learn and support new technologies, including AI platforms
Associate’s or bachelor’s degree in IT or related field, or equivalent experience
Physical ability to lift up to 50 lbs and travel to customer sites; flexibility for on-call work

Nice To Haves

Dell or other vendor certifications
Experience with large-scale data center environments
Exposure to AI hardware or platforms

Responsibilities

Deliver rapid, on-site technical support for Dell servers and data center equipment
Execute hardware maintenance: server builds, swaps, part replacement, and firmware updates
Troubleshoot across hardware, firmware, and operating systems, escalating complex issues as needed
Perform both reactive and preventive maintenance per established protocols
Communicate clearly and professionally with customers and internal teams during service events
Document all service activities and contribute to best practices and knowledge sharing
Participate in on-call rotations and provide extended support coverage when required