Service Engineer
About The Position
This role involves providing on-site support for Dell server and data center systems. The primary focus is on rapid issue resolution and minimizing downtime. Responsibilities include hardware maintenance, troubleshooting system issues, and collaborating with customers and internal teams. The position also requires participation in on-call rotations and supporting extended coverage as needed. The ideal candidate will have experience supporting servers or data center hardware, hands-on skills with server components, and familiarity with Linux or similar operating systems. Strong troubleshooting abilities and comfort working independently are essential. A willingness to learn and support emerging technologies, including AI platforms, is also important.
Requirements
- Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
- Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
- Familiarity with Linux or similar operating systems
- Strong troubleshooting and problem-solving abilities
- Comfortable working independently on-site and communicating clearly with customers
- Willingness to learn and support emerging technologies, including AI platforms
- 3–5+ years of experience in technical support, field service, or data center roles
- Associate or bachelor's degree in IT or related field (or equivalent experience)
- Ability to lift up to 50 lbs
- Ability to travel to customer sites
- Ability to support flexible/on-call schedules
Nice To Haves
- Dell or other vendor certifications are a plus, but not required
Responsibilities
- Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
- Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
- Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
- Support both reactive and preventive maintenance following established procedures
- Collaborate with internal teams and customers during service events to ensure clear communication and resolution
- Document work performed and contribute to shared knowledge and best practices
- Participate in on-call rotations and support extended coverage when needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
