Service Engineer

Indotronix International Corporation•Dalton, GA

5d•Onsite

About The Position

Join a dynamic, technology-driven team as a Service Engineer in Dalton, GA. In this contract position, you’ll play a vital part in supporting Dell server and data center systems for enterprise customers. If you thrive in hands-on environments and have a passion for troubleshooting, this is your opportunity to work with cutting-edge infrastructure, including emerging AI technologies, while advancing your career.

Requirements

3–5+ years’ experience in technical support, field service, or data center environments
Demonstrated expertise with server hardware components: CPU, memory, power supplies, GPUs
Familiarity with Linux or similar operating systems
Strong troubleshooting and customer communication skills
Ability to work independently on-site and travel to customer locations as needed
Associate or bachelor’s degree in IT or related field, or equivalent experience

Nice To Haves

Dell or other vendor certifications (a plus)
Experience supporting AI platforms or emerging technology systems
Willingness to learn new technologies
Ability to lift up to 50 lbs and adapt to flexible/on-call scheduling

Responsibilities

Deliver prompt on-site support for server and data center hardware to minimize downtime and maximize system reliability
Execute hardware maintenance tasks, including server builds, component swaps, replacements, and firmware updates
Diagnose and resolve issues across hardware, firmware, and operating systems; escalate complex problems as needed
Perform both reactive and preventive maintenance according to established protocols
Collaborate with internal teams and customers to ensure transparent communication during service events
Document service activities and contribute to shared technical knowledge
Participate in on-call rotations and provide support during extended or off-hours coverage