Service Engineer

Indotronix International Corporation • Mesa, AZ

5d • Onsite

About The Position

Join our dynamic team as a Service Engineer supporting Dell server and data center systems in Mesa, AZ. This contract opportunity places you at the forefront of cutting-edge hardware, working hands-on with server builds, component swaps, and the latest AI platforms. Take the next step in your technical career while making a direct impact on uptime and customer satisfaction.

Requirements

• 2–20 years of experience in data center, field service, or technical support roles
• Proven hands-on expertise with server components such as CPUs, memory, power supplies, and GPUs
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills
• Ability to work independently on-site and engage with customers professionally
• Associate or Bachelor’s degree in IT or related field, or equivalent experience
• Physically capable of lifting up to 50 lbs and traveling to customer locations

Nice To Haves

• Dell or equivalent vendor certifications
• Exposure to emerging technologies, including AI platform support

Responsibilities

• Provide responsive on-site support for Dell server and data center hardware, minimizing downtime
• Execute server builds, hardware swaps, part replacements, and firmware updates
• Troubleshoot and resolve issues at the hardware, firmware, and OS level, escalating as needed
• Perform both reactive and preventive maintenance according to established protocols
• Communicate effectively with internal teams and customers during service events
• Maintain accurate documentation of all service activities and share knowledge with peers
• Participate in on-call rotations and provide extended coverage as required

Benefits

• Opportunity to work with the latest server and AI technologies
• Collaborative, customer-focused work environment
• Enhance your field engineering skills with hands-on experience and knowledge sharing
• Flexible scheduling with on-call rotation for diverse learning opportunities

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree