Service Apprentice/Trainee
About The Position
The Service Engineer Apprentice participates in training and development to learn how to repair, install, and move DMG MORI machines. The apprentice completes classroom, factory, and online training and shadows Service Engineers on customer-site service calls, learning through observation and assisting with the work. Progress in the apprentice program is competency-based; participants are generally enrolled for two to three years before certification and promotion to Service Engineer. Other duties may be assigned. The role is based at an assigned DMG MORI USA Technical Center and involves 75% travel. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing. The work may involve manufacturing and machining environments, as well as a general office environment.
Requirements
- High school diploma or GED.
- Demonstrated aptitude in mechanical, pneumatic, hydraulic, electrical, or electronic areas.
- Analytical and problem-solving abilities to define, troubleshoot, and repair a machine without assistance.
- Strong interpersonal and social skills to successfully complete assignments in stressful situations.
- Ability to communicate professionally and build positive relationships with customers.
- Verbal communication skills to communicate effectively with varying levels of internal technical staff and customers.
- Time-management skills to plan work and travel schedules and minimize downtime or nonproductive time.
- Adaptability to abrupt changes in work schedules and travel arrangements.
- Proven writing skills and discipline to complete required technical documents and reports in a timely manner.
- Ability to travel domestically and/or internationally to customer locations and trade shows.
- Ability to follow complex written and verbal instructions correctly.
Nice To Haves
- Recent graduate of a mechatronics program or related field experience.
- Experience in CNC manufacturing, maintenance, or a related field; a journeyman certificate; and/or extensive experience (5+ years) in machine or manufacturing maintenance or a related field, such as military maintenance training and experience.
Responsibilities
- Complete classroom, factory, and online classes and pass with scores of 80% or higher.
- Shadow Service Engineers on service calls, including traveling with them to customer sites.
- Learn through observation while assisting Service Engineers on service calls.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
