Service Apprentice/Trainee
About The Position
The Service Engineer Apprentice participates in training and development to learn how to repair, install, and move DMG MORI machines. The apprentice completes classroom, factory, and online training, passing courses with scores of 80% or higher, and shadows Service Engineers on customer-site service calls, learning through observation and assisting with the work. Progression through the competency-based apprenticeship generally takes 2 to 3 years before certification and promotion to Service Engineer. The position reports to the Service Manager at the assigned Technical Center, is based at a DMG MORI USA Technical Center, and requires 75% travel. Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.
Requirements
- High school diploma or GED.
- Demonstrated mechanical, pneumatic, hydraulic, electrical, or electronic aptitude.
- Analytical and problem-solving ability to define, troubleshoot, and repair a machine without assistance.
- Strong interpersonal and social skills to complete assignments in stressful situations.
- Ability to communicate professionally and create positive relationships with customers.
- Verbal communication skills to work effectively with internal technical staff at varying levels and with customers.
- Time-management skills to plan work and travel schedules and minimize downtime or nonproductive time.
- Adaptability to abrupt changes in work schedules and travel arrangements.
- Proven writing skills and discipline to complete required technical documents and reports promptly.
- Ability to travel domestically and/or internationally to customer locations and trade shows.
- Ability to follow complex written and verbal instructions correctly.
Nice To Haves
- Recent graduate of a mechatronics program or related field experience.
- Experience in CNC manufacturing, maintenance, or a related field; a journeyman certificate; and/or extensive experience (5+ years) in machine or manufacturing maintenance or a related field, such as military maintenance training and experience.
Responsibilities
- Complete classroom, factory, and online classes and pass with scores of 80% or higher.
- Shadow Service Engineers on service calls, traveling with them to customer sites.
- Learn through observation while assisting Service Engineers on service calls.
- Complete other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
