Service Apprentice/Trainee
About The Position
The Service Engineer Apprentice participates in training and development to learn how to repair, install, and move DMG MORI machines. The position includes completing classroom, factory, and online training; shadowing Service Engineers during service calls at customer sites; and learning through observation while assisting them. Apprentice progression is competency-based. Participants are generally enrolled for two to three years before certification and promotion to Service Engineer. Other duties may be assigned. The position is based at a DMG MORI USA Technical Center, reports to the Service Manager at the assigned Technical Center, and requires 75% travel. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.
Requirements
- High school diploma or GED.
- Demonstrated aptitude in mechanical, pneumatic, hydraulic, electrical, or electronic systems.
- Analytical and problem-solving abilities to define, troubleshoot, and repair a machine without assistance.
- Strong interpersonal and social skills to complete assignments successfully in stressful situations.
- Ability to communicate professionally and create positive relationships with customers.
- Verbal communication skills for interacting effectively with internal technical staff at varying levels and with customers.
- Time management skills to plan work and travel schedules and minimize downtime or nonproductive time.
- Adaptability to abrupt changes in work schedules and travel arrangements.
- Written communication skills and discipline to complete required technical documents and reports in a timely manner.
- Ability to travel domestically and/or internationally to customer locations and trade shows.
- Ability to follow complex written and verbal instructions correctly.
Nice To Haves
- Recent graduate of a mechatronics program or experience in a related field.
- Experience in CNC manufacturing, maintenance, or a related field; a journeyman certificate; and/or extensive experience (5+ years) in machine or manufacturing maintenance or a related field, such as military maintenance training and experience.
Responsibilities
- Complete classroom, factory, and online training and pass with scores of 80% or higher.
- Shadow Service Engineers on service calls, traveling with them to customer sites.
- Learn through observation while assisting Service Engineers on service calls.
- Progress through the competency-based apprentice program, generally lasting two to three years before certification and promotion to Service Engineer.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
