Service & Engagement Team Leader ( Little Rock, AR)

Target • Little Rock, AR

1d • Onsite

About The Position

The Service & Engagement Team Leader leads front-of-store teams to deliver an easy, inspiring, and friendly guest experience. The role oversees Guest Advocates, Service Advocates, and Front of Store Attendants, promoting strong service, efficient checkout and digital order fulfillment, guest loyalty, cleanliness, and effective resolution of guest concerns. The leader plans daily and weekly workloads, uses business and guest metrics to improve outcomes, and supports sales goals and store operations.

The position involves hiring and developing team members, coaching and recognizing performance, reinforcing training and service standards, and fostering an inclusive, positive, accountable team culture. The leader also supports safety, compliance, physical security, merchandise protection, and store emergency needs, and may occasionally assume store-level Leader on Duty responsibilities. The work is active and may involve helping with pick-up and Drive Up orders, guest services, cash handling, merchandise movement, and responding to guest or team member issues.

This is a full-time role, although weekly hours are not guaranteed to reach 40 and may fluctuate with business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping periods.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting or moving items up to 44 pounds without additional assistance.
• Ability to climb up and down ladders as needed.
• Flexible schedule and reliable, prompt attendance; work may include nights, weekends, holidays, closing shifts, and peak shopping times.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and ensure team members understand, are trained in, and follow Target's guest experience and operational standards.
• Observe team member performance, provide feedback, recognize strong service, and hold team members accountable for expected behaviors.
• Review guest, financial, and team outcome metrics, identify opportunities, and take action to improve results and the guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in delivering friendly, high-quality service, reducing wait times, resolving concerns, and maintaining cleanliness.
• Support onboarding and learning, identify skill gaps, and develop team members through coaching and day-to-day interactions.
• Plan and execute daily and weekly workloads using sales goals, business reporting, and guest insights.
• Support Target Loyalty Programs and ensure the team can explain and promote their benefits and features.
• Follow up on training completion, check understanding, and support continued learning and proficiency.
• Engage in development conversations, personalize recognition, and promote a positive, guest-centric team culture.
• Help establish clear expectations and support performance management through listening, observing, recognizing, and coaching.
• De-escalate guest concerns and ensure team members are supported in resolving issues.
• Keep team members informed about major promotions, brand launches, and events.
• Evaluate candidates for open positions and help develop a guest-centric team as directed by the direct leader.
• Support accurate and efficient pickup and Drive Up fulfillment, including Drive Up returns and Starbucks orders, while following applicable adult beverage laws.
• Provide guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to these standards.
• Promote workplace safety by modeling and recognizing safe behavior, identifying and correcting hazards, assisting with incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure training and processes when acting as a key carrier, if applicable.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED