Service & Engagement Team Leader ( Little Rock, AR)

Target • Little Rock, AR

2d • $21 - $35 • Onsite

About The Position

The Service & Engagement Team Leader leads front-of-store service teams and helps deliver an Easy, Inspiring and Friendly guest experience. The role supports guest interactions and issue resolution, in-store and digital services, loyalty programs, and efficient service at checklanes, guest services, pick-up and drive-up. The leader plans daily and weekly workloads to meet service and sales goals, develops and coaches team members, and uses guest, financial and team metrics to identify opportunities and improve results. The role also supports safe and compliant store operations, merchandise protection, emergency response and, occasionally, store-level leadership on duty. This is a full-time role, although weekly hours are not guaranteed to reach 40 and may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle and move merchandise safely and efficiently, including frequently lifting or moving items up to 44 pounds without assistance.
• Ability to climb ladders as needed.
• Flexible schedule and reliable, prompt attendance, including availability for nights, weekends, holidays, closing shifts and peak shopping times.
• Ability to work in and be exposed to varying temperatures, humidity and other elements while performing duties such as drive-up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and create an Easy, Inspiring and Friendly guest experience.
• Ensure team members understand, are trained in, and consistently deliver Target’s guest experience commitments and operating practices.
• Observe team members, provide feedback, recognize strong service, and hold team members accountable.
• Review guest, financial and team outcome metrics, identify opportunities, and take action to improve results and the guest experience.
• Lead Guest Advocates, Service Advocates and Front of Store Attendants in delivering friendly, efficient service, reducing wait times, resolving issues, promoting loyalty and maintaining cleanliness.
• Lead onboarding and learning practices, and close skill gaps through coaching, development and team interactions.
• Use sales goals, business reporting and guest insights to plan and execute daily and weekly workloads and address opportunities.
• Support Target Loyalty Programs and ensure team members can explain and promote their benefits, features and offerings.
• Support the direct leader with training follow-up, understanding checks and continuous education for front-of-store experiences.
• Engage in meaningful development conversations and personalize recognition to reinforce guest-service behaviors and a positive team culture.
• Help lead accountability and performance management through clear expectations, listening, observing, recognizing and coaching.
• De-escalate guest concerns and support team members in resolving or addressing guest issues.
• Keep team members informed about upcoming promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support accurate and efficient pick-up and drive-up orders, including drive-up returns and Starbucks, while following applicable adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to these standards.
• Lead safety practices by modeling safe behavior, identifying and correcting hazards, supporting incident response, and timely and accurate injury reporting and investigation.
• Model physical security processes and support store-wide merchandise protection, including ordering, storage and application as directed by best practices.
• Follow safe and secure training and processes when serving as a key carrier, if applicable.
• Occasionally assume store-level leadership on duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental and life insurance.
• 401(k)
• Employee discount
• Short-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation
• Financial, education and well-being benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED