SERVICE DRIVE MANAGER
About The Position
Lead the Front Line of an Exceptional Service Experience! Sames Auto Group is seeking a motivated, customer-focused Service Drive Manager to lead our service drive operations, coach our Service Advisors, and ensure every customer receives a first-class experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about driving performance through process and accountability. As the Service Drive Manager, you'll set the tone for the entire customer experience. You'll lead the team that customers interact with first, coach advisors to achieve exceptional results, and help build a service department known for professionalism, efficiency, and customer loyalty.
Requirements
- 3+ years of automotive service experience (Service Advisor, Assistant Service Manager, or Service Manager experience preferred)
- Strong leadership and coaching abilities
- Excellent communication and customer service skills
- Proven ability to lead a high-performing team
- Experience managing dealership service processes and KPIs
- Familiarity with dealership management systems (PBS, CDK, Reynolds, or similar)
- Strong organizational and problem-solving skills
- Valid driver's license and insurable driving record
Responsibilities
- Lead the daily operations of the service drive and maintain an organized, efficient workflow
- Coach and develop Service Advisors to maximize performance and customer satisfaction
- Ensure consistent execution of vehicle walkarounds, Power Packs, and Active Deliveries
- Monitor key performance indicators including CSI, CPGRO, Effective Labor Rate, maintenance penetration, and gross profit
- Resolve customer concerns quickly and professionally while creating lifelong customer relationships
- Review Repair Orders for accuracy, compliance, and quality
- Conduct daily coaching, role-playing, and performance development with the advisor team
- Collaborate with technicians, parts, and management to improve efficiency and reduce repair delays
- Drive continuous improvement while maintaining manufacturer and dealership standards
Benefits
- Competitive compensation with performance incentives
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Ongoing leadership and manufacturer training
- Career advancement opportunities across multiple Texas locations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
