Service Drive Acquisition Manager

Fitzgerald Auto Malls • Gaithersburg, MD

2d

About The Position

Fitzgerald Auto Mall is seeking a motivated, customer-focused professional to join its Fitz Buys Cars team. The Service Drive Acquisition Manager builds relationships with customers in the service drive, identifies vehicle upgrade and acquisition opportunities, and helps customers explore options such as trade-ins, upgrade programs, lease-end options, and current promotions. The role works closely with the sales and service departments to support a smooth customer experience and track acquisition outcomes.

The position offers a compensation plan with commission and bonus potential, a supportive family-friendly workplace, and a training program. Salary is listed as $60,000+.

Requirements

• Previous customer service experience is preferred; candidates with experience in hospitality, call centers, telemarketing, customer service, mortgage, financial services, or insurance are encouraged to apply.
• Professional appearance, high energy, positive attitude, and strong communication skills.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to identify sales opportunities and present effective solutions.
• Self-motivated and results-driven, with comfort working in a fast-paced environment.
• Valid driver’s license required.

Nice To Haves

• Experience in automotive sales, service, or customer relations preferred.
• Proficiency with CRM systems or dealership software is a plus.

Responsibilities

• Greet and engage customers in the service drive to build rapport and trust.
• Educate customers about vehicle upgrades, trade-ins, and acquisition opportunities.
• Identify customers with high-value trade-ins or expiring warranties.
• Present upgrade programs, lease-end options, and current promotions.
• Partner with the sales team to transition interested customers into the sales process.
• Collaborate with service advisors and technicians to identify vehicle and customer opportunities.
• Maintain clear communication between departments to enhance the customer experience.
• Track customer interactions, opportunities, and conversion outcomes.
• Report acquisition metrics and improvement insights to management.
• Ensure compliance with dealership policies and customer satisfaction standards.

Benefits

• Competitive pay plan with commission and bonus potential.
• Positive, family-friendly workplace culture.
• Proven training program.
• Health insurance.
• Dental insurance.
• 401(k).
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed