Service Drive Manager

Swickard Edmonds, LLC, d/b/a Swickard Toyota•Edmonds, WA

1d•$80,000 - $120,000•Onsite

About The Position

Swickard Toyota in Edmonds is seeking an experienced Service Drive Manager to lead and develop the service advisor team. This is a hands-on leadership role focused on the advisor team, the guest experience, and the operational discipline that keeps the drive running at its best. The Service Drive Manager sets the standard for how every interaction on the service drive goes, directly impacting guest loyalty and advisor performance. This role is ideal for someone who leads by being present, coaches their team effectively, and is ready to own the service drive at a high-volume dealership.

Requirements

2+ years of service advisor or service drive leadership experience at a franchised dealership.
Demonstrated CSI performance.
A coaching-first leadership approach.
Strong operational instincts.
Valid driver's license with a clean driving record.

Nice To Haves

Toyota, import, or Japanese brand experience.
Prior DMS experience (e.g., CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent).

Responsibilities

Lead and develop the service advisor team, coaching daily performance, reviewing repair orders, and ensuring advisors set accurate expectations and follow through on commitments.
Manage drive flow and guest-facing operations, overseeing write-ups, vehicle check-ins, loaner coordination, and delivery.
Monitor and drive CSI performance by identifying patterns, coaching improvement, and holding the team to the hospitality standard.
Partner with the shop to coordinate with technicians and shop leadership, ensuring repair workflows move efficiently.
Handle guest escalations with composure and a solution-first approach.
Support service advisor scheduling, staffing coverage, and onboarding of new advisors.
Track key drive metrics including advisor productivity, RO counts, hours per RO, comeback rate, and unapproved work.