Assistant Service Manager / Service Drive Manager | Commission-Based - Eastside Subaru

Gee Automotive Companies • Kirkland, WA

8d • $90,000 - $110,000 • Onsite

About The Position

Eastside Subaru is seeking a customer-focused, results-driven professional to lead their service drive operations and deliver an exceptional ownership experience. This is a hands-on leadership opportunity for someone who thrives in a fast-paced environment, enjoys developing strong customer relationships, and can effectively support technicians, advisors, and service department operations. The dealership prides itself on a positive workplace culture, strong customer loyalty, and a commitment to excellence, offering a clear path for career growth.

Requirements

• Previous automotive service department leadership experience
• Strong customer service and conflict-resolution skills
• Proven ability to lead, motivate, and develop a team
• Excellent communication and organizational skills
• Ability to work effectively in a fast-paced dealership environment
• Strong understanding of service department operations and workflow management
• Must be 18 years or older with a valid driver's license and clean driving record
• Able to pass a criminal background check and pre-employment drug screen

Nice To Haves

• Experience as a Service Advisor, Assistant Service Manager, or Service Drive Manager preferred

Responsibilities

• Manage daily service drive operations and customer flow
• Support and coach service advisors to maximize customer satisfaction and performance
• Ensure exceptional customer communication throughout the repair process
• Handle customer concerns and help resolve escalated situations professionally
• Monitor service schedules and workflow to improve efficiency
• Work closely with technicians, advisors, and department management to meet performance goals
• Maintain high CSI (Customer Satisfaction Index) scores
• Assist in achieving departmental sales, productivity, and profitability objectives
• Ensure dealership policies and manufacturer standards are followed

Benefits

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance
• Employee Assistance Plan
• Text-based Telehealth
• Variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed