Main Line Service Advisor | Base+Commission - Olympia Subaru
About The Position
Olympia Subaru is seeking an experienced Main Line Service Advisor to support their high-volume service department. This role involves managing customer repair orders, recommending services, and ensuring efficient communication between customers and technicians. The position focuses on complex repair work, diagnostics coordination, and customer relationships, aiming to deliver a high-quality experience from write-up to delivery. It's an opportunity for individuals with strong organizational and customer service skills to impact customer satisfaction and earning potential in a performance-driven environment.
Requirements
- Prior accounts payable, accounts receivable, or accounting support experience preferred
- Basic to intermediate proficiency in Microsoft Office (Excel preferred)
- Strong communication and professionalism
- Must be at least 18 years of age
- Have a valid driver’s license
- Maintain an acceptable driving record
- Be able to pass a background check and drug screening
Nice To Haves
- Previous receptionist or customer service experience a plus
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks in a fast‑paced environment
- Experience with dealership systems (CDK or similar) is a plus
Responsibilities
- Greet customers and assess service needs
- Write and manage repair orders from start to finish
- Recommend repairs and maintenance based on technician findings
- Communicate timelines, updates, and costs clearly
- Coordinate with technicians to ensure accurate and timely repairs
- Handle escalations and customer concerns professionally
- Ensure all documentation and billing are accurate
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Short and Long-Term Disability
- Critical Illness
- Accident insurance
- Pet insurance
- Additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
