Main Line Service Advisor | Base+Commission - Olympia Subaru

Gee Automotive Companies • Olympia, WA

3d • $6,000 - $10,000 • Onsite

About The Position

Olympia Subaru is seeking an experienced Main Line Service Advisor to support their high-volume service department. This role is ideal for someone with strong organizational and customer service skills who wants to impact customer satisfaction and earning potential. The Main Line Service Advisor will manage customer repair orders, recommend services, and ensure efficient communication between customers and technicians, focusing on complex repair work, diagnostics coordination, and customer relationships.

Requirements

• Prior accounts payable, accounts receivable, or accounting support experience preferred
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast‑paced environment
• Basic to intermediate proficiency in Microsoft Office (Excel preferred)
• Strong communication and professionalism
• Must be at least 18 years of age
• Have a valid driver’s license
• Maintain an acceptable driving record
• Able to pass a background check and drug screening

Nice To Haves

• Previous receptionist or customer service experience a plus
• Experience with dealership systems (CDK or similar) is a plus

Responsibilities

• Greet customers and assess service needs
• Write and manage repair orders from start to finish
• Recommend repairs and maintenance based on technician findings
• Communicate timelines, updates, and costs clearly
• Coordinate with technicians to ensure accurate and timely repairs
• Handle escalations and customer concerns professionally
• Ensure all documentation and billing are accurate

Benefits

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance
• Employee Assistance Plan
• Text-based Telehealth
• Variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed