Main Line Service Advisor | Base+Commission - Olympia Subaru
About The Position
Looking for a role where your experience, organization, and customer service skills directly impact both customer satisfaction and your earning potential? This is an opportunity to join a high‑volume Subaru service department where performance, professionalism, and teamwork drive success. Olympia Subaru is seeking an experienced Main Line Service Advisor to support our service drive and deliver a high‑quality experience from write‑up to delivery. High‑volume service department with consistent workflow and opportunity. Work alongside experienced technicians and leadership. Performance‑driven environment with strong earning potential. Stable dealership with a reputation for customer satisfaction. Opportunity for long‑term growth in fixed operations. As a Main Line Service Advisor, you will manage customer repair orders, recommend services, and ensure efficient communication between customers and technicians. This role focuses on complex repair work, diagnostics coordination, and customer relationships.
Requirements
- Prior accounts payable, accounts receivable, or accounting support experience preferred
- Previous receptionist or customer service experience a plus
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks in a fast‑paced environment
- Basic to intermediate proficiency in Microsoft Office (Excel preferred)
- Strong communication and professionalism
- Experience with dealership systems (CDK or similar) is a plus
- Must be at least 18 years of age
- Have a valid driver’s license
- Maintain an acceptable driving record
- Be able to pass a background check and drug screening
Responsibilities
- Greet customers and assess service needs
- Write and manage repair orders from start to finish
- Recommend repairs and maintenance based on technician findings
- Communicate timelines, updates, and costs clearly
- Coordinate with technicians to ensure accurate and timely repairs
- Handle escalations and customer concerns professionally
- Ensure all documentation and billing are accurate
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
