Service Drive Manager

Bayway Auto Group•Baytown, TX

6h•$100,000 - $150,000•Onsite

About The Position

Wisch Auto Group is seeking a hardworking, motivated Service Drive Manager with a high level of integrity to oversee daily motor service department operations at its Baytown, Texas location. This full-time, non-exempt, in-person role reports to the Service Manager. The manager leads service personnel, supports customer satisfaction, oversees repair and warranty activity, manages departmental finances and performance, and maintains dealership standards and safety requirements. The posting also notes that the position must be able to work Saturdays and up to 40 hours per week.

Requirements

Must be at least 18 years of age.
Must pass pre-employment screening, including a background check, drug test, and motor vehicle record check.
Must have a clean driving record and have been licensed for at least three years to be insurable.
Must be able to work Saturdays and up to 40 hours per week.
Excellent customer service and communication skills.
Professional appearance and work ethic.
Ability to work independently and as part of a team.
Must be able to drive, stand, bend, and/or walk for extended periods.
Must be able to lift up to 50 pounds.

Responsibilities

Establish and oversee day-to-day service department procedures, including scheduling, workload distribution, and resource allocation.
Establish service rates and approve deviations; review repair reports and invoices to determine charge allocation.
Prepare departmental budget estimates and human-resource requirements.
Prepare reports and collaborate with other department managers to improve product design.
Review training schedules for subject content and skills training; recruit, interview, train, mentor, and develop service staff.
Work with customers to resolve service and warranty problems, and address inquiries and concerns promptly and professionally.
Maintain knowledge of competitors’ products, industry trends, emerging technologies, and motor service and repair practices.
Troubleshoot and diagnose complex motor issues and provide technical guidance to the service team, including at job locations.
Review and analyze customer reports to determine appropriate warranty claims; monitor warranty activity for policy and procedure compliance.
Collaborate with sales and customer service teams to meet customer needs.
Monitor automotive repairs and maintenance to prevent operational delays; ensure repair-order flow and maximize productivity.
Work with the service director to set departmental objectives and participate in operational planning.
Maintain daily sales and production records; review and evaluate service sales performance.
Remain current on new products and changes to existing products.
Maintain department finances within parameters established by upper management.
Follow dealership policies for client vehicle care and operation.
Administer service staff payroll in cooperation with the payroll department, obtaining approval from the service director and general manager.
Enforce OSHA requirements, procedures, and regulations.
Conduct performance evaluations and provide feedback.
Maintain the facility and equipment.
Conduct weekly department meetings and attend weekly manager meetings.
Perform other duties as assigned.