Service Drive Acquisition Manager

Fitzgerald Toyota Nissan Chambersburg•Chambersburg, PA

19h•$60,000 - $80,000

About The Position

Fitzgerald Auto Mall is seeking a motivated, customer-focused professional to join its Fitz Buys Cars team. The role centers on building relationships with customers in the service drive, identifying vehicle upgrade or acquisition opportunities, and helping customers explore options. The position works closely with the sales and service departments to support a smooth customer experience and meet acquisition goals.

Requirements

Strong interpersonal and communication skills with a customer-first mindset.
Ability to identify sales opportunities and present effective solutions.
Self-motivated and results-driven, with comfort working in a fast-paced environment.
Professional appearance, high energy, and a positive attitude.
Valid driver’s license required.

Nice To Haves

Previous customer service experience is preferred; candidates with hospitality, call center, telemarketing, mortgage, financial services, insurance, or customer service experience are encouraged to apply.
Experience in automotive sales, service, or customer relations is preferred.
Proficiency with CRM systems or dealership software is a plus.

Responsibilities

Greet and engage service-drive customers to build rapport and trust.
Educate customers about vehicle upgrades, trade-ins, and acquisition opportunities.
Identify customers with high-value trade-ins or expiring warranties.
Present upgrade programs, lease-end options, and current promotions.
Partner with the sales team to transition interested customers into the sales process.
Collaborate with service advisors and technicians to identify vehicle and customer opportunities.
Maintain clear communication between departments to enhance the customer experience.
Track customer interactions, opportunities, and conversion outcomes.
Report acquisition metrics and improvement insights to management.
Follow dealership policies and customer satisfaction standards.