Service Dispatcher

Dead River Company•Morrisville, VT

7d•Onsite

About The Position

Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.

Requirements

High school diploma or equivalent preferred.
No prior experience required; however, familiarity with petroleum products, equipment, or basic service operations is beneficial.
Reliable professional with strong organizational skills and a passion for customer service.

Nice To Haves

Familiarity with petroleum products, equipment, or basic service operations is beneficial.

Responsibilities

Professionally receive and process incoming service-related customer calls.
Accurately enter information into the computer system and schedule service appointments.
Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager.
Communicate with field technicians via radio or mobile phone regarding job assignments and status updates.
Enter parts and labor details into the computer system to generate accurate service invoices.
Reconcile billable and non-billable technician time.
Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance.
Assist with parts inventory control by recording parts used and supporting technicians with restocking.
Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system.
Perform additional duties as assigned.