Service Dispatcher

Dead River Company • Brewer, ME

2d • $20 - $30 • Onsite

About The Position

The Service Dispatcher coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. This role involves courteously receiving incoming service-related calls from customers, inputting information into the computer system, and scheduling service. The dispatcher also schedules technicians for routine tune-ups and maintenance, communicates with field technicians via radio or cellular telephone, and utilizes the computer system to generate invoices for service work performed. They reconcile billable and non-billable time, coordinate the service contract program, assist in controlling parts inventory, and manage the Gas Check program.

Requirements

• A high school education or equivalent is preferred.
• Some understanding of petroleum products, equipment and basic service is beneficial.
• Good communication and listening skills
• Planning and scheduling skills
• Accuracy, organization, and attention to detail
• Analytical skills
• Dependability
• Courteous demeanor and professional appearance
• Flexibility to work overtime
• Ability to work in a dynamic environment without distraction
• Frequent sitting with occasional standing and walking
• Frequent use of the fingers to write, input data into a computer system, and handle paperwork
• Frequent communication involving both speaking and listening

Nice To Haves

• Although no experience is necessary, some understanding of petroleum products, equipment and basic service is beneficial.

Responsibilities

• Courteously receives incoming service related calls from customers, inputs information into the computer system, and schedules service.
• Schedules technicians for routine tune-ups and maintenance work as time allows, consulting the service manager for major repairs or installations.
• Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
• Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
• Reconciles billable and non-billable time for service technicians.
• Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
• Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
• Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians, and inputs gas check information into the computer system.
• Performs other work-related duties as assigned.

Benefits

• Health Insurance – Premiums as low as $6.41 for full time employees!
• Dental insurance and Vision Insurance
• Company Provided Life insurance, Short-term and Long-Term disability
• 401(k) plan with company match
• Paid time off and paid holidays
• Tuition assistance for employees and scholarships available for employees’ children
• Discounts on our products and services
• Opportunities for growth throughout our footprint.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED