Service Dispatcher

Leavitt Industrial Group•Grand Prairie, TX

7d•Onsite

About The Position

Leavitt Machinery is seeking an organized and customer-oriented Service Dispatcher to join their team in Grande Prairie, Alberta. This role is responsible for coordinating service jobs, including scheduling and assigning work to Technicians, and ensuring that services meet or exceed customer requirements. The company emphasizes a focus on learning, continuous improvement, and a flexible work culture.

Requirements

Previous work experience related to dispatching or scheduling
Strong proficiency with MS Office Suite (Word, Excel, Outlook)
Excellent organizational skills and planning skills
A customer-oriented mindset
Excellent verbal and written communication skills
Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
Ability to prioritize and manage multiple demands in parallel

Responsibilities

Scheduling, coordinating, and assigning jobs to Service Technicians
Managing new and ongoing work orders using an ERP system
Utilizing the service scheduler to prioritize and schedule appointments
Communicating with Service and Parts team members to ensure workloads are optimized and customer needs are managed proactively
Managing incoming job leads using established processes
Maintaining professional and effective communication with customers
Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed