Service Dispatcher

Paraco Gas Corp • Shirley, NY

2d • Hybrid

About The Position

Join Paraco, a family-owned company with over 50 years of experience in delivering clean energy and expanding into total home comfort solutions. We are seeking a reliable dispatcher to optimize heating oil and propane distribution, scheduling, and routing of service-related activities. This role is primarily in-office, with hybrid eligibility for residents of NY, NJ, PA, or CT. The dispatcher will report to the dispatch supervisor and play a key role in ensuring efficient operations.

Requirements

• High School Diploma or equivalent
• Propane industry or similar dispatch experience
• Microsoft Office – Outlook, Word, & Excel
• Punctuality and dependability

Nice To Haves

• Proficiencies in verbal and written communications
• Strong interpersonal skills and attention to detail
• Working knowledge of Salesforce

Responsibilities

• Take incoming calls, check incoming customer emails, and dispatch to the appropriate technician
• Assist technicians in the field, including site directions and account information
• Print tracking reports to verify technicians completed the work order
• Enter confirmation calls for automated calls and log accounts
• Create daily reports as needed
• Post and update customer data: delivery changes, contact information/address updates
• Special projects and other duties as assigned by the Dispatch Supervisor

Benefits

• Medical Insurance-HDHP, HSA, FSA
• Dental
• Vision
• Voluntary Benefits-Life Lock, Life Insurance (Whole and Term), Hospital & Accident Plans
• Company Paid Short Term Disability, Basic Life & AD&D Insurance (Up to $200,000 per plan)
• 401(k) w/ Company Match (75% of the first 5% deferred)
• Paid PTO and Sick
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED