Service Dispatcher

TriMark•Houston, TX

8d•Hybrid

About The Position

The Service Dispatcher coordinates the efficient movement of goods and services by managing schedules, routes, and communications between drivers, customers, and internal teams. The role ensures timely deliveries, resolves logistical issues, and maintains accurate transportation records. The position is located in Houston, Texas, is full-time, and follows a hybrid work arrangement. The stated schedule is Monday through Friday, 7 a.m. to 5 p.m. The Service Dispatcher reports to the Supervisor.

Requirements

High school diploma or GED, or equivalent military or practical experience.
Strong computer skills and proficiency with routing, dispatching, and communication software, such as GPS navigation, dispatching software, and Microsoft Office.
Familiarity with transportation regulations, safety standards, and industry best practices.
Strong customer service orientation and interpersonal skills.
Ability to manage multiple tasks, prioritize activities, and maintain attention to detail in a fast-paced environment.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills, including the ability to evaluate options and implement solutions under pressure.
Availability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to successfully pass a background check after offer acceptance.

Nice To Haves

Previous experience in dispatching, logistics coordination, or transportation operations.

Responsibilities

Plan and coordinate delivery routes based on distance, traffic, and customer requests.
Optimize routes to improve efficiency and minimize delivery times, fuel consumption, and vehicle wear and tear.
Dispatch drivers to assigned routes and provide detailed instructions, schedules, and relevant information.
Communicate with drivers by phone, radio, or messaging systems to provide updates, directions, and assistance.
Serve as the primary customer contact, responding to inquiries, resolving issues, and providing delivery-status updates.
Provide excellent customer service and promptly address concerns or complaints.
Coordinate with warehouse staff, logistics personnel, and internal teams to support smooth operations and timely order fulfillment.
Monitor inventory levels, shipment schedules, and delivery timelines and proactively address potential delays or issues.
Maintain accurate records of dispatch activities, driver assignments, delivery schedules, and customer interactions.
Identify and resolve logistical issues, including route deviations, vehicle breakdowns, and delivery delays.
Ensure compliance with safety regulations and company policies concerning driver behavior, vehicle maintenance, and transportation operations.