Service Dispatcher (Residential Plumbing & HVAC)

Stewart Plumbing Company • Southaven, MS

7d • Onsite

About The Position

At Stewart Plumbing, Heating, Cooling & Drains, dispatch isn't a support role. It's one of the most important positions in our company. Our dispatcher is the heartbeat of our daily operation, connecting customers with the right technician, solving problems in real time, supporting our field team, and helping create an exceptional experience from the moment a customer calls until the job is complete. If you enjoy fast-paced environments, love solving puzzles, communicate confidently, and take pride in helping a team succeed, we'd love to meet you.

Requirements

• Three or more years coordinating schedules, teams, or field operations.
• Excellent communication and customer service skills.
• Strong computer proficiency with the ability to quickly learn new software.
• Outstanding organizational and multitasking abilities.
• High attention to detail.
• Strong analytical thinking and problem-solving skills.

Nice To Haves

• Experience dispatching for a residential plumbing, HVAC, electrical, garage door, restoration, roofing, pest control, or similar home service company.
• Experience using ServiceTitan.
• Familiarity with Nexstar Service System principles.
• Experience coordinating multiple field technicians in a fast-paced environment.

Responsibilities

• Coordinate and prioritize service calls throughout the day while matching the right technician to the right customer based on skill set, customer needs, and overall opportunity.
• Proactively communicate with customers to build confidence, set clear expectations, and provide updates throughout the day.
• Continuously monitor technician progress and make real-time adjustments as schedules evolve, working closely with our Customer Service Representatives, Service Managers, and field technicians to keep operations running smoothly.
• Identify opportunities to improve the schedule, reduce downtime, increase efficiency, and create a better experience for both customers and teammates.
• Manage scheduling, communication, and daily operations using ServiceTitan and other technology, while following Nexstar dispatch best practices and continuously looking for ways to improve.

Benefits

• Competitive base rate based on experience plus uncapped potential earnings through performance bonuses, commission share, and other incentive based bonuses.
• 99% of base health insurance paid by the company with buy-up and add-on packages available.
• No-cost teleheath visits for you and your household through First Stop Health.
• 11 PTO days and 6 paid holidays annually.
• 401k Retirement plan with up to 4% match.
• Ongoing training and professional development.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed