Automotive Service Dispatcher

Sheehy Toyota of Timonium & Volvo Cars Hunt Valley•Cockeysville, MD

3d•Onsite

About The Position

Sheehy Auto Stores is seeking a Service Dispatcher to join their team. This role is crucial for maintaining an efficient workflow within the automotive shop. The Service Dispatcher will be responsible for assigning work to technicians based on their skill level, ensuring that promised service times are met, and assisting with the training of new technicians. The ideal candidate will excel in time management, multitasking, and adapting to changing job demands. Sheehy Auto Stores is recognized as a Top Workplace and is a leading private dealer group with multiple locations and strong brand representation, emphasizing a desire for achievement in its team members.

Requirements

Prior Automotive Dealership experience/knowledge is a must.
Attention to detail with excellent customer service, communication, and interpersonal skills.
Ability to meet the physical demands of the position, including walking, crouching, bending, and standing for extended periods.
Must be authorized to work in the USA.
Able to pass pre-employment background checks, MVR, and drug screen.
Must have a valid driver's license with a clean driving record.

Nice To Haves

Assisting with training new technicians.

Responsibilities

Assign repair orders to technician team leaders based on availability.
Ensure repair orders are dispatched and completed as efficiently as possible.
Log all work assigned to technician team leads.
Keep up to date with all Lexus recalls, service bulletins, and related training requirements.
Contact necessary channels when any shop equipment needs repairs.
Ensure all service advisors and service technicians adhere to Lexus policy to ensure a smooth and efficient workflow.
Perform other duties as assigned by the shop managers and service manager.
Maintain a consistent, clear line of communication between Advisors, Techs, and management.