Automotive Service Dispatcher/Shop Foreman

Apple Ford Apple Valley•Apple Valley, MN

1d•Onsite

About The Position

Apple Autos is seeking a highly organized and detail-oriented Automotive Service Dispatcher/Shop Foreman for their team. The ideal candidate will play a crucial role in coordinating service appointments, managing technician schedules and productivity, and ensuring the smooth flow of automotive services. Apple Autos is a 6-brand, 7-location automotive company founded on the belief that people come before profit. Their Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime. The dealership has been rated a Top Minnesota Workplace in the Star Tribune from 2019-2025. They are looking to add a passionate problem-solver to their winning team and help them continue a legacy of excellence. Apple Autos believes in The Value of their people and The Value of ongoing improvement, therefore they offer training programs, tuition reimbursement, and career growth and development opportunities.

Requirements

Proven experience in a similar automotive service dispatch role.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Knowledge of automotive systems and terminology.
Ability to thrive in a dynamic and customer-focused work environment.

Responsibilities

Assign work to technicians according to their skill level, and to “time promised.”
Follow-up work in process, inform service advisors ahead of time, if time promised cannot be kept.
Maintain shop capacity control and advise service advisors of capacity status throughout the day.
Work with techs daily to hit their individual daily goals and drive the daily-weekly-monthly production goals for the department to hit the financial goals.
Prohibit personnel from using equipment, materials, or processes for which they have not received appropriate training.
Requisition installation of engineering controls, and purchase of protective equipment before using equipment, materials, or processes for which appropriate controls and equipment have not been established.
Assign work to technicians.
Follow up on work progress.
Monitor shop capacity and provide information to service advisors.
Monitor technician efficiency and provide assistance for improvement.
Keep workshop technical information updated.
Maintain information library.
Maintain housekeeping standards in the workshop, technicians’ facilities, and service parking lot.
Help mentor and train our younger techs to become the best versions of themselves.
Team player and belief that our people are the top priority and truly dictate our success.
Follow processes that support a great guest experience and drive CSI and fix it right the first time scores.