Service Dispatcher

Dead River Company • Northampton, MA

2h • $24 - $37 • Onsite

About The Position

Looking for an individual that enjoys a fast paced environment and has a high attention to detail. This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.

Requirements

• Good communication and listening skills
• Planning and scheduling skills
• Accuracy, organization, and attention to detail
• Analytical skills
• Dependability
• Courteous demeanor and professional appearance
• Flexibility to work overtime
• Ability to work in a dynamic environment without distraction

Nice To Haves

• Some understanding of petroleum products, equipment and basic service is beneficial.

Responsibilities

• Courteously receives incoming service related calls from customers.
• Information is received, input into the computer system, and service scheduled.
• Schedules technicians for routine tune-ups and maintenance work as time allows. Service manager may be consulted to coordinate the scheduling of major repairs or installations.
• Uses radio or cellular telephone to communicate with field technicians regarding job assignments or job progress updates.
• Utilizes computer system to input parts and labor information needed to generate an invoice for service work performed.
• Reconciles billable and non-billable time for service technicians.
• Coordinates the service contract program by setting up new contracts, renewing and terminating contracts, and scheduling annual contract maintenance work.
• Assists in controlling parts inventory by accurately recording parts used and assisting technicians with van/pickup restocking.
• Coordinates Gas Check program by contacting customers, explaining the program, and scheduling technicians. Inputs gas check information into the computer system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED