Service Dispatcher

Legence • Albuquerque, NM

3d • Onsite

About The Position

Yearout is seeking a highly motivated, self-starter with excellent communication skills and attention to detail to join their team as a Service Dispatcher. This is a full-time, in-office position located in their Albuquerque office.

Requirements

• 2+ years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.
• Advanced customer service skills.
• Schedule and coordinate all service calls.
• Dispatch service technicians.
• Debrief service technicians after completion of each call.
• Forecast workload for 2 – 3 days out.
• Follow up on all pending and recommended work with customer.
• Ability to recognize and resolve issues.
• Advanced and professional communication skills both oral and written with internal and external clients.
• Prioritize appropriately with good time management skills.
• Competency in Microsoft office suite including Outlook, Excel, and Word to perform tasks.

Responsibilities

• Maintain Service Technicians daily schedules and dispatch the technician to new calls as service calls are completed.
• Schedule return trips with customers when parts are received.
• Maintain the On-Call schedule as well as the daily schedule for service technicians.
• Maintain customer database with current information.

Benefits

• Company Paid medical, dental, vision, prescription drug, accident & sickness benefit, basic group life and AD&D, and Employee Assistance Program
• Paid vacation, company-paid holidays, and paid sick leave
• 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed